Student Support Services
STC/GBAT wishes to ensure that all students are supported in their studies to the fullest extent possible. We aim to ensure the full resources of STC/GBAT are made available to ensure that the student achieves the required level of competency in all accredited courses. STC/GBAT can provide referal to specialist support for participants who may have special needs, including assistance for
• language, literacy, numeracy and digital literacy
• people from disadvantaged backgrounds
• persons from non-English speaking backgrounds
• people with disabilities
• people in rural or isolated locations.
Prior to commencement of training, STC/GBAT will review each student’s language . literacy, numeracy and digital literacy (LLND) needs. Students identified as having LLND difficulties that could affect their ability to complete their chosen studies will be advised if the course is suitable for them. Referral can be made to an external specialist services to assist them, and they may be invited to participate in their course during or after receiving services. STC/GBAT will work in cooperation with external specialist services to ensure successful outcomes of students enrolled in a course of study.
The following Student Support Services – Useful Links is a list of useful resources for STC/GBAT students.
Disclaimer
The wellbeing support services listed in this document are provided for general information only. While every effort has been made to ensure the accuracy and relevance of this information, STC/GBAT does not endorse or guarantee the services of any external organisations. Students should contact the providers directly to confirm service availability and suitability. This document is not a substitute for professional advice or personalised support planning.
International students may have access to additional support through dedicated international student services. Please refer to your enrolment information or speak with RTO support staff for further guidance.
For crisis or emergency assistance, contact Emergency Services on 000.
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Mental Health and Crisis Support
Lifeline Australia
24/7 crisis support and suicide prevention
13 11 14
Beyond Blue
Support for anxiety, depression, and mental wellbeing
1300 22 4636
Headspace
Mental health and wellbeing services for young people aged 12–25
03 9027 0100
Suicide Callback Service
24/7 support for people at risk of suicide
1300 659 467
www.suicidecallbackservice.org.au
1800RESPECT
National sexual assault, domestic and family violence service
1800 737 732
MindSpot
Free digital mental health assessments and online treatment courses
1800 61 44 34
SANE Australia
Support for complex mental health issues and carers
1800 187 263
R U OK?
Promotes mental health awareness through meaningful conversations, especially in regional and remote areas
(No phone number listed)
www.ruok.org.au
Momentum
A free online self-help platform for children and adolescents aged 7 to 17, addressing issues like anxiety, depression, and sleep difficulties
(No phone number listed)
www.momentumhub.org.au
Kids Helpline
24/7 free, private, and confidential phone and online counselling service for young people aged 5 to 25
1800 55 1800
www.kidshelpline.com.au Health and Aged Care Australia
MensLine Australia
Free professional support for men, available 24/7 across Australia
1300 789 978
www.mensline.org.au
ReachOut Australia
Online mental health support for young people aged 14–25
(No phone number listed)
www.reachout.com
Butterfly Foundation
National eating-disorder helpline providing phone, email & webchat support
1800 33 4673
www.butterfly.org.au
Blue Knot Foundation
Counselling & advocacy for adult survivors of complex trauma
1300 657 380
www.blueknot.org.au
GriefLine
Free grief-and-loss telephone counselling
1300 845 745
www.griefline.org.au
General Health and Wellbeing
Healthdirect
Government-funded health advice and information
1800 022 222
www.healthdirect.gov.au
QLife
National LGBTI peer support and referral service
1800 184 527
www.qlife.org.au
Head to Health
Digital mental health resources provided by the Australian Government
1800 022 222
www.headtohealth.gov.au
Student Wellbeing hub
Provides age-appropriate information and resources to support student wellbeing and safety
(No phone number listed)
https://studentwellbeinghub.edu.au
ASK Wellbeing
Offers student wellbeing services through the National Student Wellbeing Program in NSW and QLD
1300 513 088
https://askwellbeing.au
Alcohol and Drug Support
Alcohol and Drug Foundation
Education and support services for substance use
1800 250 015
www.adf.org.au
National Alcohol and Other Drug Hotline
Confidential support for alcohol and other drug issues
1800 250 015
https://adf.org.au
Counselling Online
Free and confidential online service providing support for people affected by alcohol or drug use across Australia.
(No phone number listed)
https://www.counsellingonline.org.au
Family Drug Support
Offers support for families dealing with drug and alcohol issues, including a 24/7 support line.
1300 368 186
https://www.fds.org.au
Youth Support and Advocacy Service (YSAS)
Provides youth-specific alcohol and other drug treatment services across Victoria.
(03) 9415 8881
www.ysas.org.au Meli+3YSAS+3Salvation Army Australia+3
Digital Wellbeing Tools for Students
MindSpot
Free online courses and assessments for anxiety, depression, and stress
1800 61 44 34
www.mindspot.org.au
This Way Up
Evidence-based online mental health programs (free for students with GP referral)
02 8382 1437
www.thiswayup.org.au
Culturally Inclusive Support
13YARN
24/7 crisis support by Aboriginal and Torres Strait Islander people for Indigenous Australians
13 92 76
https://www.13yarn.org.au
QLife
Support for LGBTQIA+ students, including peer support via phone and webchat
1800 184 527
www.qlife.org.au
Multicultural Australia
Supports culturally and linguistically diverse communities through culturally safe, respectful, and inclusive services.
07 3337 5400
https://www.multiculturalaustralia.org.au
Embrace Multicultural Mental Health
Provides a national platform for Australian mental health services and multicultural communities to access resources and services.
131 450
https://embracementalhealth.org.au
Youth Off The Streets – First Nations Cultural Support Services
Offers culturally appropriate referrals and support services for First Nations young people.
02 9330 3500
https://youthoffthestreets.com.au/get-support/cultural-support
Study and Career Support
Study Australia Support Hub
Central hub for international students with information on living, studying, working, and support services
(No phone number listed)
www.studyaustralia.gov.au
JobAccess
Support for students with disability, including workplace adjustments and services
1800 464 800
www.jobaccess.gov.au
StudyAssist
Information on financial assistance for VET students
(No phone number listed)
www.studyassist.gov.au
SYC – Success and Wellbeing Services
Provides one-on-one support services for individuals facing challenges with their studies.
(No phone number listed)
Year13
Helps young Australians navigate life after school with resources on careers, study options, gap years, apprenticeships, and financial literacy.
(No phone number listed)
www.year13.com.au
MTC Australia – Youth Employment and Education Programs
Offers programs to help young people gain skills for education, employment, and entrepreneurship
1300 232 663
www.mtcaustralia.com.au/youth
myfuture
Australia’s national online career-information service
(No phone number listed)
www.myfuture.edu.au
International Student Support
Fair Work Ombudsman – International Students
Information on workplace rights and protections for international students
13 13 94
www.fairwork.gov.au
Overseas Students Ombudsman
Independent complaint handling for international students
1300 362 072
www.ombudsman.gov.au
Australian Federation of International Students (AFIS)
Provides support and advocacy for international students in Australia.
13 22 62
https://www.acnc.gov.au/charity/charities/64bc4d61-3aaf-e811-a963-000d3ad244fd
International Student Help Organisation Australia (ISHOA)
A non-profit organisation run by volunteers to support international students facing hardships.
(No phone number listed)
https://www.ishoa.com.au
Employment and Skills Support
headspace – Work and Study Support
Provides work and study support for young people, helping them achieve their goals and build skills.
03 9027 0100
https://headspace.org.au
Students Employment Services Pty Ltd
Offers job search assistance and career advice for students and graduates.
(No phone number listed)
https://studentsemploymentservices.com.au
Sonder – Employment Support for Young People
Provides guidance and support for young people seeking employment or study opportunities.
08 8209 0700
https://sonder.net.au