Student Support Services

GBAT wishes to ensure that all students are supported in their studies to the fullest extent possible, GBAT will ensure full resources of GBAT are made available to ensure that the student achieves the required level of competency in all accredited courses. GBAT can provide access to specialist support for participants who may have special needs, including assistance for

• language, literacy and numeracy
• people from disadvantaged backgrounds
• persons from non-English speaking backgrounds
• people with disabilities
• people in rural or isolated locations.

GBAT can provide access to specialist assistance for students who require support with language, literacy or numeracy (LLN). Prior to commencement of training, GBAT will assess each student’s LLN needs and those identified as having language, literacy and numeracy difficulties that could affect their ability to complete their studies will be provided with access to external specialist services to assist them. Assistance will be administered to participants identified with special needs in the form of information and/or referrals as required. GBAT will work in cooperation with the external specialist services to ensure successful outcomes. The following Student Support Services – Useful Links is a list of useful resources for GBAT students.

Training

Language literacy and Numeracy
SA:
Reading and Writing Hotline (8am – 8pm): 1300 655 506
TAFE SA English Language Services 127 Rundle Mall, Adelaide SA 5000 Ph 08 8226 6555 E: els@tafesa.edu.au
Victoria:
CAE Level 2, 253 Flinders Lane Melbourne Phone: 9652 0719
Email: literacy@cae.edu.au
Australian Skills Quality Authority ASQA www.asqa.gov.au 1300 701 801
National Relay Service Teletypewriter (TTY) call 1800 555 677
The NRS an Australia-wide telephone access service provided for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with such an impairment. – 24 hours a day, 7 days a week.

Translating and Interpreting Service (TIS) National Telephone: 131 450
Office of the Training Advocate (SA only)
Ground Floor
55 Currie Street
Adelaide SA 5000

Phone (toll free) 1800 006 488

Email: trainingadvocate@sa.gov.au

The Training Advocate’s functions include:
• promotion of employment, education and training
• independent complaint handling process
• advocacy
• information and advice
• monitoring the training system.

General

Study Adelaide – a definitive source of information about studying in Adelaide and
helpful links www.studyadelaide.com

Counselling and financial support services:

UnitingCare Wesley Adelaide Inc. www.ucwesleyadelaide.org.au
10 Pitt Street, Adelaide South Australia 5000 Telephone: (08) 8202 5111
E: enquiries@ucwesleyadelaide.org.au

VIC

Community Health Centres – these centres offer a range of services which often include counselling. They receive a variety of government funding, and provide services to each local government area across Victoria. Although these centres often can have waitlists for counselling they are usually free, or charge a minimal cost according to income. They will use interpreters for students needing to speak a language other than English, and often have multilingual staff. You can find your local community health provider here.

Melbourne Counselling Service – generalist counselling program offering free, face-to-face appointment-based counselling in a city office. Counselling services are available to people who are experiencing financial hardship and want to discuss multiple or complex problems. Eligibility for international students is assessed based on income. Ph. (03) 9653 3250

The Mingary Counselling Service – a low-cost counselling service in the centre of Melbourne. There are no waiting lists or limits on the number of sessions a client may attend. Referrals are not required. Mingary operates under the auspices of St Michael’s Uniting Church, but does not promote religious beliefs. Their services are available to all members of the community, regardless of background. Phone: +61 (03) 9654 5120

Swinburne Psychology Clinic – low-cost counselling service that all members of the community can access. Special provisions can be made for people from non-English speaking backgrounds, and bi-lingual counsellors are often available. Phone: (03) 9214 8653 Email: psychclinic@swin.edu.au

The University of Melbourne Psychology Clinic – provides low-cost clinical services to adults 18 years and over living in Melbourne. The Clinic is part of the University’s professional training program. Postgraduate students working towards higher degrees see adult patients under supervision of senior clinicians, who are registered clinical psychologists. Phone: +61 (03) 9035 5180 Email clinic-psych@unimelb.edu.au

The Victoria University Psychology Clinic – operates as part of the professional training for postgraduate psychology students at the University. Assessment and treatment is provided by provisional psychologists, who are supervised by experienced Clinical Psychologists. The Clinic specialises in cognitive-behavioural therapy and psychodynamic therapy. Phone: +61 3 9919 2353 Email: vupc@vu.edu.au

Lifeline www.lifeline.org.au
Ph 13 11 14 24 hrs a day
Counselling, access support services and resources. On line resource finder for your location

BeyondBlue Info line – 1300 22 4636 www.beyondblue.org.au

Mensline 1300 789 978 www.menslineaus.org.au
MensLine Australia is a telephone support, information and referral service, helping men to deal with relationship problems in a practical and effective way, available 24 hours a day

Medical / Emergencies

For an emergency appointment with your local doctor (General Practitioner) check the White Pages for the phone number If the emergency is life threatening, call 000

Beyondblue www.beyondblue.org.au 1300224636
Health Direct Australia www.healthdirect.org.au
Free Call 1800 022 222 – speak directly to a Registered Nurse for health information,
advice and support

Legal Services Commission of SA www.lsc.sa.gov.au 1300 366 424
Victoria Legal Aid www.legalaid.vic.gov.au 1300 792 387

Equal Opportunity Commission of South Australia
Internet site of the Equal Opportunity Commission of SA for updates of information is
www.eoc.sa.gov.au